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Shure TwinPlex

Jands Service Department

The Jands Service Department can repair, service, and upgrade Jands manufactured and distributed products. We are also a source for spare parts and repair advice.

Planning to visit the Service Department?


It is recommended that you contact the Service Department before your intended visit. This way, we can issue you a Service Number for your repair, and you can simply drop your repair off and be on your way. We can prepare your spare parts order, which will be ready for collection when you arrive. We can locate your completed repair before you arrive, meaning you don’t need to wait around whilst it is located. When you advise us of your intended visit, it will save your valuable time. If you arrive without contacting us first, you may be subject to lengthy delays as you will be required to complete a service request form and wait for a Service number to be issued. If you require spare parts, please ensure you have a Sales Order number and confirmation that the order is ready.

The Service Department operates from Monday to Friday between the hours of 8.30am and 5.00pm

You must obtain a “Service Number” to have your equipment serviced or repaired. Equipment which arrives without a Service Number will experience significant delays and may be returned unrepaired if insufficient information is supplied.

***COVID-19 impacts on Service booking process***

1. 5 day quarantine of all repairs upon arrival.
2. Item/s will be disinfected before any repairs are conducted, Delays may occur if cleaning products are unavailable.
3. Handheld Microphone Capsules to be removed and not sent in (If Possible).
i. If Capsule is believed to be the problem, Send in product in sealed bag for checking after a period of time. Items deemed to be working will be backbilled. Video Evidence will be accepted to ensure Warranty will still be processed immediately.
4. No Lapel Microphones to be sent in.
i. If Lapel is believed to be the problem, Send in product in sealed bag for checking after a period of time. Items deemed to be working will be backbilled. Video Evidence will be accepted to ensure Warranty will still be processed immediately.
5. Headphones (In-Ear) will not be processed by hand, All items are to be photographed to determine No Physical Damage for Warranty Replacement.
6. Headphones (Over-Ear) will need to have the ear pads removed before sent in for repair.
7. We request all customers thoroughly clean the items before being sent in for repair.

Head Office Location
40 Kent Rd Mascot NSW Australia, 2020