***COVID-19 impacts on Service booking process***
1. 5 day quarantine of all repairs upon arrival.
2. Item/s will be disinfected before any repairs are conducted, Delays may occur if cleaning products are unavailable.
3. Handheld Microphone Capsules to be removed and not sent in (If Possible).
i. If Capsule is believed to be the problem, Send in product in sealed bag for checking after a period of time. Items deemed to be working will be backbilled. Video Evidence will be accepted to ensure Warranty will still be processed immediately.
4. No Lapel Microphones to be sent in.
i. If Lapel is believed to be the problem, Send in product in sealed bag for checking after a period of time. Items deemed to be working will be backbilled. Video Evidence will be accepted to ensure Warranty will still be processed immediately.
5. Headphones (In-Ear) will not be processed by hand, All items are to be photographed to determine No Physical Damage for Warranty Replacement.
6. Headphones (Over-Ear) will need to have the ear pads removed before sent in for repair.
7. We request all customers thoroughly clean the items before being sent in for repair.